Shipping Policy

Shipping policy

Shipping Via Canada Post

  • Once an order is received, the shipping department will pull from stock the item(s) required.
  • Product will be secured with packing tape and a protective outside layer to withstand the general outdoor environment.  This products the packaging from exposure to the elements, but does not protect against freight handling misuse.
  • All product is shipped Canada Post through Shopify in which consumers can decide on type of shipping desired.
  • A notification is sent to the consumer as soon as a shipping label is purchased from Canada Post.
  • As soon as reasonably possibly, the shipping label is applied to the package and the transferred to Canada Post for delivery.
  • Tatra will do everything reasonably to ensure issues such as delayed or damaged product during transport are quickly resolved.