Tatra Work Boots

CANADA WIDE FREE SHIPPING - All Orders Over $200

Return Policy

RETURN POLICY
 
Last updated August 16, 2024
 
Thank you for your purchase. We hope you are happy with your boots. However, if you are not completely satisfied with your purchase for any reason, and you have not worn the boots or shoes, you may return it to us for in-store credit. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, please email customer service at info@tatra.ca to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
 
Tatra Safety Boots and Shoes
Attn: Returns
RMA #
330 Ramsey Drive, Unit 2,
Dunnville, Ontario N1A 0A7
Canada
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
 
 
REFUNDS
 
After receiving and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. We will notify you by email when your return has been processed, and will let you know the next steps
 
EXCEPTIONS
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
 
 
Please Note

 

  • Sale items are FINAL SALE and cannot be returned.

  • Gift cards are not refundable.
Damages and issues
 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
 
 
905-774-7585
info@tatra.ca